Payment Policy

Last updated: August 19, 2026

At XuJelle, we aim to provide a secure and convenient payment experience. This Payment Policy explains the payment methods we currently accept and important information related to payments.

Accepted Payment Methods

We currently accept the following payment methods only:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • Discover

  • Diners Club

  • JCB

We do not accept other payment methods at this time (including PayPal, Apple Pay, Google Pay, bank transfers, or cash on delivery).

Payment Processing

  • All payments are processed in US Dollars (USD).
  • Payments are securely processed through trusted third-party payment providers.
  • Your payment information is encrypted and is not stored on our servers.
  • By placing an order, you authorize us (or our payment processor) to charge the total order amount, including product price, applicable shipping fees, and sales tax (if any), to your selected payment method.

When You Will Be Charged

  • Your payment method will be charged at the time the order is placed.
  • If an order cannot be fulfilled for any reason (for example, due to shipping restrictions or stock issues), a full refund will be issued to the original payment method.

Billing Information

  • Please ensure that the billing name and address you provide match the information on file with your card issuer.
  • Incorrect billing information may result in payment failure or order delays.

Failed or Declined Payments

If your payment is declined, please contact your card issuer or try a different accepted payment method. Orders will not be processed until successful payment is received.

Refunds

Refunds (when applicable) will be issued to the original payment method used for the purchase, in accordance with our Refund Policy. Please allow several business days for the refund to appear on your statement, depending on your bank or card issuer.

Security

We take payment security seriously. All transactions are processed using industry-standard encryption and security measures. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Contact Us

If you have any questions about payments or experience issues during checkout, please contact us:

Email: info@xujelle.com

Phone: +1 (212) 684-3030

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM ET

US Customer Service & Returns Address 303 5th Avenue, New York, NY 10016, United States

Thank you for shopping with XuJelle.